1. Acceptance of Terms
By accessing aeou.io or engaging AEOU for any services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the website or engage our services. These Terms apply to all visitors, users, and clients.
2. Description of Services
AEOU provides AI Answer Engine Optimization (AEO) services, including but not limited to:
- AI Visibility Audits and AEOU Score reports
- CITE Framework implementation (Crawlability, Information Architecture, Topical Authority, Entity Citation)
- AEO-optimized content creation
- Technical SEO and structured data implementation
- AI citation monitoring and monthly reporting
- Digital PR and citation outreach
Free services (AI Visibility Snapshot, discovery calls) are provided at our discretion and do not constitute a binding service agreement.
3. Service Agreements and Minimum Terms
Cancellation Policy
- All AEOU plans: Month-to-month, cancel anytime with 30 days' written notice
- Enterprise (AI Dominance): Month-to-month by default; custom terms may be defined in your Master Service Agreement if agreed in writing
Either party may terminate any plan with 30 days' written notice to hello@aeou.io. Fees already paid for the current billing month are non-refundable, as AEOU will have committed resources and personnel to the engagement for that period. There is no minimum contract length.
Scope of Work
Specific deliverables, timelines, and responsibilities are defined in the Statement of Work (SOW) or Master Service Agreement (MSA) provided at engagement start. These Terms govern where no specific agreement exists.
4. No Guarantee of Results
What AEOU does guarantee:
- Expert implementation of the CITE Framework as described in your SOW
- Delivery of all agreed monthly deliverables
- Transparent monthly reporting on AI visibility metrics
- Strategy adjustments in response to results
5. Payment Terms
- Monthly retainer fees are invoiced at the start of each monthly period and due within 14 days.
- Late payments (beyond 30 days) may result in service suspension until the account is settled.
- All fees are in USD unless otherwise agreed in writing.
- Stripe handles all payment processing. AEOU does not store credit card information.
- Refunds are not provided for services already rendered. Disputed deliverables are resolved through the process described in Section 9.
6. Client Responsibilities
To enable AEOU to deliver services effectively, clients agree to:
- Provide timely access to required platforms (website CMS, Google Search Console, analytics)
- Review and approve content within 5 business days of delivery
- Designate a primary point of contact available for bi-weekly strategy calls (Growth plan)
- Provide accurate information about their business, competitors, and target audience
- Not implement changes to technical SEO or content strategy that conflict with the agreed CITE Framework implementation without prior discussion
7. Intellectual Property
AEOU's IP
The CITE Framework, AEOU Score methodology, proprietary tools, and all content on aeou.io remain the intellectual property of AEOU. Clients do not acquire ownership of these methodologies.
Deliverables
Content, schema markup, and technical implementations created specifically for a client become the client's property upon full payment of associated fees. AEOU retains the right to reference the engagement as a case study (with client approval) and to reuse non-client-specific methodologies.
8. Confidentiality
Both parties agree to keep confidential any proprietary information, business strategies, or data shared during the engagement. This obligation survives termination of the service agreement for 2 years. AEOU will never share client website data, performance metrics, or business information with third parties without written consent, except as required by law.
9. Dispute Resolution
In the event of a dispute regarding deliverables or service quality:
- Step 1: Client raises concern in writing to hello@aeou.io. AEOU responds within 5 business days.
- Step 2: If unresolved, both parties engage in good-faith mediation for 30 days.
- Step 3: Unresolved disputes are subject to binding arbitration under the rules of the jurisdiction in which AEOU is registered.
10. Limitation of Liability
To the maximum extent permitted by law, AEOU's total liability for any claim arising from these Terms or any service agreement shall not exceed the total fees paid by the client in the 3 months preceding the claim. AEOU is not liable for indirect, incidental, consequential, or punitive damages, including lost profits or revenue.
11. Website Use
You may use aeou.io for lawful purposes only. You agree not to:
- Scrape, harvest, or automate access to the website without written permission
- Submit false or misleading information in any form
- Attempt to access systems or data not intended for public access
- Use the site to transmit spam, malware, or harmful content
12. Disclaimer of Warranties
The website and free tools (AI Visibility Snapshot, AEOU Score) are provided "as is" without warranties of any kind. Free reports are indicative estimates, not professional audits, and should not be solely relied upon for business decisions.
13. Modifications to Terms
AEOU may update these Terms as the business evolves. Active clients will be notified via email of material changes at least 30 days before they take effect. Continued use of services after that date constitutes acceptance.
14. Governing Law
These Terms are governed by the laws of the jurisdiction in which AEOU is registered. Any legal proceedings shall be conducted in that jurisdiction unless otherwise agreed in writing.
15. Contact
For questions about these Terms:
- Email: hello@aeou.io
- Website: aeou.io